TALK TO US
We'd love to hear from you
​E-MAIL

PHONE
Tel: +44 (0) 7963 046 983
FIND US
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​ADDRESS
West View, Grinsdale Bridge,
Carlisle, Cumbria,
CA5 6DR
FAQ
1
​How do I
place an order?
It's as simple as 1,2...3. Just head to the products page and select the type of product from the drop down box. Click on the product (Quick View) and follow the instructions. Before you know it you'll have placed your order.
2
Payment
& Shipping
On checkout you have two secure payment options, either use PayPal or pay by credit or debit card.
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We endeavour to ship all orders by the next working day using a tracked service to ensure your receive your order. All orders will need a signature on delivery.
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Orders can be expected within 3 -5 working days of payment
3
Secure Ordering
& Payment Options
We employ the most modern Secure Sockets Layer (SSL) encryption technology (128 bit SSL Key) to prevent any unauthorised persons gaining access to credit card information entered on our website. This allows transmission of potentially sensitive information over the internet in an encrypted form which is not readable by third parties.
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To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
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By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
4
Returns
& Refunds
If any of your items arrive damaged we will happily replace them, but we may ask you to return the damaged items. We will also refund any reasonable return postage costs - proof of posting costs will be required.
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Where items are damaged in transit you may be asked to provide information to help us reclaim our costs.
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If any of your items do arrive damaged, then please retain the items and packaging and contact us via email as soon as possible.
Damages should be reported to us as soon as possible, ideally within 2-3 working days of receipt, so we can deal with your issue promptly.
Under UK law when you purchase items from us you have the right to cancel the contract for the purchase of any of these items within a period of 30 working days, beginning with the day after the day on which the item is delivered.
If you wish to cancel any part of an order that you have placed with us then please email us at brian@weirdbeardoil.com.
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Please note that to cancel items that have already been dispatched you will need to return those items to us at your cost to be received within 30 working days, beginning with the day after the day on which the item is delivered. We strongly recommend you get proof of posting your items, such as a free certificate of posting at a post office or use a recorded delivery service for returning items.
Please note the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to items that have been made bespoke for you, i.e. orders not available via our website but put together on request, once an invoice has been issued all these orders will be subject to a 20% restocking fee if cancelled. The restocking fee covers the time and cost of preparing a custom order and ordering in goods to fulfil the order.
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Any refunds that fall outside of the above are at the discretion of management